Refund & Return Policy

Thank you for shopping with Downtown Originals.
We want you to be satisfied with your purchase. If you are not completely satisfied, you may be eligible for a return and refund as outlined below.

Return Window
• You may return most products within [insert number of days, e.g., 7/15/30 days] from delivery.

Conditions for Return
• The item must be unused and in original packaging.
• All tags and accessories must be included.

How to Initiate a Return
Contact us at support@downtownoriginals.com with your order number and reason for return. Our team will guide you on the next steps.

Refunds
• Refunds will be processed after we receive the returned item.
• Refunds are issued to the original payment method and may take up to [7-14 business days].

Exchanges
Exchanges will be handled on a case-by-case basis.

Non-Returnable Items
Some items may not be eligible for returns (e.g., sale items marked as final sale).